3. Cancellations & Refunds

3.1. Cancellations by the Customer

• If the customer wishes to cancel the course booking and such cancellation is given more than 4 weeks before the course start date: the customer will receive a 75% refund of the course fee less any non-refundable charges such as the costs for the manuals/materials for the course which has already been issued.
• If the customer wishes to cancel the course booking and such cancellation is given less than 4 weeks before the course start date: the customer will receive no refund.

3.2. Postponements

• If a request for a postponement is given more than 4 weeks before the course start date: such postponement will be allowed, subject to a R1,000.00 fee being charged.
• If a request for a postponement is given less than 4 weeks before the course start date: such postponement will be allowed, subject to a R1,650.00 fee being charged.
• Only one postponement is allowed per course booking .

3.3. Non-Refundable & Non-Transferable Cases

• A refund will not be given for the following reasons: non-attendance, late arrival, or failure to complete the course.
• Course fees are non-transferable to another course or individual unless pre-approved.
• Digital course materials are non-refundable once they are issued.
• If a student fails an assessment, re-exam fees may apply.

3.4. Cancellations by ATA International

• If a course is cancelled by ATA International, customers will receive a full refund or receive the option to reschedule the course at no additional cost.

3.5     Standard of the Course training

If the training service does not meet the standard as advertised or agreed upon the customer is entitled to a refund or to be offered a rescheduled training session if one of the following reasons materialise: the trainer is unqualified; the course content does not meet the advertised syllabus or standard and/or if the course is cancelled by ATA International with no alternative dates given to reschedule the training.